Terms & Conditions

Terms & Conditions

By tendering material for shipment in MAF Express document courier service or part & parcel transit service, the shipper agrees to the terms and conditions stated herein and to MAF Express standard, conditions of carriage which are incorporated into the contract by reference and which are available from or for inspection at MAF Express office. No agent or employee of MAF Express or the shipper may alter or modify these terms & conditions:
1. The MAF Express consignment Note: The MAF Express consignment Note is Non-Negotiable and the shipper acknowledges that it has been prepared by the shipper or by MAF Express on behalf of the shipper. The shipper warrants that it is the owner of the goods transport hereunder or it is the authorized agent of the owner of the goods and that it hereby accepts MAF Express terms & conditions for itself and as agent for and on behalf of any other person having any interest in the shipment.
2. Shipper’s Obligations and Acknowledgments: The shipper warrants that each article in the shipment is properly described on the MAF Express Consignment Note and that shipment details are complete and accurate and the shipment has not been declared by MAF Express to be unacceptable for transportation and that the shipment is properly marked and addressed and packed to ensure safe transportation with ordinary care in handling.
3. Right of Inspection of shipment: MAF Express has the right, but not the obligation, to inspect any shipment including, without limitation, opening the shipment. the shipper agrees that MAF Express may open and inspect a shipment for any reason whatsoever at any time.
4. Lien of Goods of shipment: MAF Express shall have a lien on any goods shipped for all freight charges Octroi, duties, advances or any other charges of any kind arising out of the transportation hereunder for may refuse to surrender possession of the goods until such charges are paid.
5. Limitation of Liability: The liability of MAF Express for any loss or damage to the shipment (which terms shall include all document or parcels consigned to MAF Express under the MAF Express Consignment Note) is limited to the lessor of;
a. Rs.100/- (rupees One hundred only in case of all shipment with origin and destination within Pakistan)
b. The amount of loss or damage to a document or parcel actually sustained, or
c. The actual value of the document or parcel as determined under, section 6 hereof, without regard to its commercial utility or special value to the shipper.
Actual value:
a. The actual value of a document (which terms shall include any item of no commercial value which is transported hereunder) shall be ascertained by reference to its cost of preparation or replacement, reconstruction, or reconstitution value at the time and place of shipment, whichever is less,
b. The actual value of parcel (which terms shall include any item of commercial value which is transported hereunder) shall be ascertained by reference to its cost of preparation or replacement, release or fair market value at the time and place of shipment, whichever, is less. In no event shall such value exceed the original cost .
7. Consequential Damages Excluded: MAF Express shall not be liable in any consequential or special damages or other indirect loss, however arising, whether or not MAF Express had knowledge that such damages might be incurred, including but not limited to loss of income, profits, interest, use of contents or loss of market.
8. Liabilities Not Assumed: While MAF Express will endeavor to exercise its best efforts to provide expeditious delivery in accord with regular delivery schedule, MAF Express will not, under any circumstances, be liable for delay in pick up, transportation or delivery of any shipment regardless of the cause of such delay. Further MAF Express shall not be liable if a shipment is lost/damaged, miss-delivered or not delivered because of circumstances beyond our control. These include:
a. “Act of God” for example earthquake, cyclone, storm, floor or
b. “Force Majeure” for example war, plane crash or embargo , Lock down areas , Public holidays , cargo strike or any other strike whichever effected Courier business or
b. “Force Majeure” for example war, plane crash or embargo , Lock down areas , Public holidays , cargo strike or any other strike whichever effected Courier business or
c. Caused by:
i. That act, default or omission of the shipper, the consignee or any other party who claims an interest in the shipment (including violation of any term and is tendered by MAF Express for transportation to any location not regularly served by MAF Express regardless of whether the shipper reported or had knowledge of such third party delivery arrangements.
ii. The nature of the shipment for any defect, characteristic, inherent vice thereof, even if known to us when we accepted it
iii. Electrical or magnetic energy erasures or other such damage to electronic or photographic images or recording in any form.
9. Claims:
a. Any claim must be brought by the shipper and delivered in writing to the office of MAF Express nearest the location at which the shipment was accepted within 15 days of the date such acceptance. No claim may be made against MAF Express outside of this time limit.
b. No claim for loss or damage will be entertained until all transportation charges have been paid. The amount of any such claim may not be deducted from any transportation charges owed to MAF Express
c. MAF Express does not maintain records relevant to a shipment of more than 30 days. It will be unable to refer to or produce any such record where it is notified for the same after expiry of the said period of 30 days from the date of shipment.
10. Applicability: These terms & conditions shall apply to and insure to benefit, of MAF Express (Pvt.) Ltd, and its authorized and affiliated companies, and their officers, directors and employees
11. Material Not Acceptable for transportation: MAF Express will not accept as a shipment Currency, Jewelry, Bullion, Antiques, Liquor, Stamps, Precious stones, Work of Art Fire Arms., Plants, Drugs, Explosives, Animals, Perishables, Negotiable Instruments in Bearer Form Lewd Obscene or Pornographic materials, Industrial Carbons and Diamonds, items/ articles restricted by IATA (International Air Transport Association) or ICAO (International Civil Aviation Organization), hazardous or combustible material, property of carriage of which is prohibited by any law, regulation or statute of any Provincial or Federal Government of Pakistan.
12. Insurance: MAF Express don’t have insurance policy at the moment.
13. Return Claim: MAF Return shipments to shipper ON regular basis if Customer did not receive return shipment he can claim return shipment within 15 days with written request with MAF receipt & Photo of the product .
14. Weight of the Consignment: As less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight will be calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight will be used to calculate the Service Charges. Following formula will be used to calculate volumetric or dimensional weight: Width x Length x Height in centimeters / 5000 = Volumetric Weight in kilograms.
15. International shipments: Does not apply.
16. If the Shipper has asked us to Bill the Receiver or a Third Party: The shipper agrees to pay all shipment charges and destination duties and taxes, for the shipment if the receiver or third party does not pay.
17.Warsaw Convention: If the transportation of a shipment involves an ultimate destination or stop in country other than the county of departure, the Warsaw Convention may apply. The Warsaw Convention governs, and in most cases further limits, our liability for loss or damage to such a shipment.
18. Payment & Settlement: Payment to be made within 7 to 14 days of receipt of invoice. MAF Express reserves the right to withdraw any service facility in case of a delay.
If customer wants to close the account it will be the settlement of account the remaining amount will be transferred within 90 days with written request of settlement of account.
Regular payment will be made with regular customer only.In-case MAF didn’t receive any new order within 7 working days account will go to settlement process.